Seven Principles for Effective Verbal Intervention

Download this free resource.

Dealing with individuals who are belligerent, hostile, or noncompliant can be an everyday occurrence for staff members who work in the human services field. Your effective response to this defensive behavior is often the key to avoiding a physical confrontation with an out-of-control individual.

With this resource, you’ll learn:

  • Remain calm.
  • Isolate the individual.
  • Watch your body language.
  • Keep it simple.
  • Use reflective questioning.

Fill out the form and put this resource to use immediately!

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Check out this blog post about effectively avoiding power struggles—it includes a free video presentation with expert strategies and practical tips for setting limits—no subscription required! 

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